Shipping policy

🛍️ B2C Shipping Policy (Retail Customers)

Shipping Policy — Retail Orders

Thank you for shopping with KAIRA Living. Every mirror is handcrafted to order, so please read our shipping timelines carefully before placing your order.

1. Production Time

  • All mirrors are handmade to order.

  • Production takes 5–7 business days from the date of order confirmation.

  • Production does not begin on Sundays or public holidays.

2. Dispatch

  • Once production is complete, your order is dispatched within 1–2 business days.

  • You will receive a tracking link via email or WhatsApp once your order ships.

3. Delivery Timelines (After Dispatch)

  • Delhi NCR: 2–4 business days

  • Metro cities (Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 4–6 business days

  • Rest of India: 5–8 business days

  • Remote / North-East / J&K / Andaman: 7–12 business days

Total estimated time = Production (5–7 days) + Delivery (as above).

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.

  • Shipping charges are non-refundable once the order is dispatched.

5. Coverage

  • We ship PAN-India.

  • We currently do not offer international shipping.

6. Packaging

  • Every mirror is packed with protective foam, corner guards, and reinforced outer packaging to minimise transit damage.

7. Tracking

  • A tracking link is shared via email/WhatsApp once dispatched.

  • You may also contact us anytime for a status update.

8. Delays

While we always aim to deliver on time, delays may occur due to courier issues, weather, public holidays, or an incorrect address. We'll keep you informed of any significant delay.

9. Failed Delivery / Incorrect Address

  • Please ensure your shipping address and phone number are correct at checkout.

  • If delivery fails due to an incorrect address or unavailability, re-shipping charges will apply.

  • If the parcel returns to us, we'll contact you to arrange re-dispatch.

10. Damaged in Transit

If your mirror arrives damaged, report it within 48 hours of delivery with photos/videos of the damage and packaging. As per our Return and Refund Policy, we offer partial refunds only — ₹2,500 for large mirrors and ₹800 for small mirrors. No returns or exchanges are accepted.

11. Contact

  • Email: support@kairaliving.shop

  • WhatsApp: +91 99104 81273

We reply within 48 hours on business days.

🏢 B2B Shipping Policy (Business / Bulk Buyers)

Shipping Policy — Business (B2B) Orders

This policy applies to all business, bulk, and wholesale orders placed with KAIRA Living (minimum order: 25 pieces).

1. Minimum Order

  • B2B orders start at 25 pieces per design.

  • Mixed orders are accepted — please share your requirement for a custom quote.

2. Production Time

  • Production begins only after spec approval (design, size, fabric, finish).

  • Production time is 3–5 weeks from the date of approved spec.

  • Larger orders may take longer; timelines are confirmed in writing before production.

3. Dispatch

  • Once production is complete and final payment is received, orders are dispatched within 2–3 business days.

  • Tracking details (or transporter LR number) will be shared via email/WhatsApp.

4. Delivery Timelines (After Dispatch)

  • Delhi NCR: 2–4 business days

  • Metro cities: 4–6 business days

  • Rest of India: 5–10 business days

  • Remote / North-East / J&K / Andaman: 7–14 business days

5. Freight & Shipping Charges

  • Freight is EXCLUDED from the per-piece price.

  • Shipping is billed separately at actuals.

  • A freight estimate will be shared upfront with your quote, so there are no surprises.

  • For very large orders, we can coordinate with your preferred transporter on request.

6. Payment Terms

  • 50% advance at order confirmation.

  • Balance 50% before dispatch.

  • Orders are not dispatched until full payment is received.

7. Packaging

  • Bulk orders are packed in reinforced boxes, pallets, or crates (as required) to ensure safe transit.

  • Private-label packaging is available on request (terms apply).

8. Coverage

  • We ship PAN-India.

  • We do not ship internationally at this time. For international B2B enquiries, contact us directly.

9. Tracking

  • Tracking details (courier or transporter LR) are shared after dispatch.

  • For large shipments, we coordinate directly with the transporter and keep you updated on transit status.

10. Damaged in Transit

  • Please inspect all packages at the time of delivery.

  • Report any damage within 48 hours of delivery with photos/videos of the damage and packaging.

  • As per our Return and Refund Policy, we offer partial refunds only — ₹2,500 for large mirrors and ₹800 for small mirrors per damaged piece.

  • No returns or exchanges are accepted on B2B orders.

  • We strongly recommend that glass be sourced locally, as noted in our product terms — this eliminates transit breakage risk on glass.

11. Cancellation

  • Orders can be cancelled within 24 hours of confirmation for a full refund of the advance.

  • Once production begins, orders cannot be cancelled — materials and labour are already committed.

12. Contact

  • Email: support@kairaliving.shop

  • WhatsApp: +91 99104 81273

We reply within 48 hours on business days.