Refund policy

At KAIRA Living, every mirror is handcrafted to order with care. Because each piece is made specifically for you, we do not accept returns or exchanges under any circumstances.

1. No Returns or Exchanges

All sales are final. As our mirrors are handmade and made to order, we are unable to offer returns, exchanges, or cancellations once production has begun.

2. Damaged in Transit

We take great care in packaging, but in the rare case that your mirror arrives broken or damaged, we will issue a partial refund to cover the damage:

  • Large mirrors: ₹2,500 refund

  • Small mirrors: ₹800 refund

3. How to Claim a Damage Refund

To be eligible, you must:

  • Contact us within 48 hours of delivery

  • Share your order number

  • Send clear photos/videos of the damaged mirror and its packaging (unboxing video is preferred)

Claims raised after 48 hours, or without photo/video proof, cannot be processed.

4. Refund Process

  • Approved damage refunds are processed within 5–7 business days to the original payment method.

  • This refund is a partial compensation for the damage — it is not a full refund.

  • Shipping charges are non-refundable.

5. Contact Us

For any damage claim or query, reach us at:

  • Email: support@kairaliving.shop

We reply within 48 hours on business days.